We are committed to providing you with high-quality jewelry, and in the event that your ordered product does not meet your expectations, we offer a convenient return process guided by our goods return policy.
Our 7-day replacement/return guarantee covers all products sold by us. Should the product you receive not fit properly, arrive damaged, or exhibit defects, we are prepared to either replace it within 7 days. To facilitate this process, kindly adhere to the following procedure:
If you wish to replace your product, please get in touch with our dedicated customer care executive at +91-76207 73941 or reach out via email at firstname.lastname@example.org within 7 working days from the date of delivery.
It is important to note that certain situations would render a product ineligible for return or replacement under this policy:
Damage to the original box containing the product.
Washing of the product.
Deviation from its original state.
Return of the product without its original packing and accompanying jewelry.
Submission of a product without a valid or legible serial number. This includes instances of missing, damaged, tampered, or unreadable serial numbers.
Returning a purchased item is a straightforward process:
Contact our customer care executive at +91-76207 73941 or send an email to email@example.com. Our attentive customer care team will guide you through the subsequent steps.
Should the product sustain damage during transit, please connect with our customer care executive. They will provide guidance on preparing the product for return shipment.
Refunds for returned products will be handled in the following manner:
Upon receiving your returned item and conducting an inspection to assess its condition, we will initiate the exchange process. Please allow a minimum of seven (7) days from the time we receive your item for the exchange process to be completed. You will receive an email notification once your return has been successfully processed.